There are some products my organization needs that aren’t on the portal, can you source them?
Suggest a product here and we will look into sourcing additional products for you.
Why is there an order minimum for each vendor?
Order minimums ensure that we are able to provide free delivery and maintain low prices for our customers.
Why do I receive deliveries from different vendors?
FoodReach is always making sure that our customers are receiving the best price for the freshest quality product. This means that we choose to source some products from vendors who can deliver directly to you.
Can I receive deliveries from different vendors on the same day?
Delivery days and times are dependent on each customer’s location and which vendors they are purchasing from. To verify your delivery days and order deadlines, please review your account details. If you would like to know more, please reach out to customerservice@northyorkharvest.com.
Who do I contact with questions about my order, delivery, or products?
Marli Winger
Network Success Coordinator, Foodreach
Pronouns: she/her
Email: customerservice@northyorkharvest.com
Phone: 416-635-7771 ext. 63
Office hours: Monday-Friday 8:30am-4:30pm
What does the clock icon mean on some product pictures?
The clock icon means a product has a lead time longer than our standard 24 hour order deadline.. Click on the image to be taken to the product page for further details.
What does backordered mean?
If a product is listed as backordered, that means we restock the product once you place your order. Backordered products will be subject to a lead time of between 4 and 7 days (excluding weekends). Click on the product to visit the product details page for more information.
How do I know which vendor supplies a particular product?
In general, Agropur supplies Sealtest dairy products, Roseland supplies fresh fruit and veg, and North York Harvest supplies all other items. But here are two other methods of identifying vendors:
- Click on a product to see further information, the vendor details are listed on each product page
- Vendor details can also be found listed with the items located in your cart
How do I receive my invoice?
Your invoice is emailed to you with your order confirmation. It can also be found in your order history where you can view and download all of your past invoices.
How do I pay for my order?
At checkout you have the option to pay by credit card or by cheque. If you select the credit card option, your payment will be processed immediately. If you select the cheque option, you can mail a cheque to FoodReach c/o North York Harvest.
Where do I send my cheque payment?
You can send cheque payment to the North York Harvest’s head office:
FoodReach c/o North York Harvest
116 Industry Street
Toronto, ON
M6M 4L8
Have another question?
Get in touch by email at customerservice@northyorkharvest.com.